People Styles at Work… .And Beyond: Making Bad Relationships Good and Good Relationships Better giá ưu đãi

Why is it so hard to work well with some people? People Styles at Work…and Beyond presents a comprehensive, practical, and proven method readers can use to:

? recognize how they come across to other coworkers

? read others’ body language and behavior to identify the best ways to work with them

? make small adjustments that will dramatically increase the quality and productivity of their interactions

? find common ground with different people while retaining their individuality

? relate less defensively and more effectively—no matter how others act

The book reveals the strengths and weaknesses of four different people styles, providing practical techniques that work both on the job and off. Now including all new material on personal relationships, parenting, and more, this is the ultimate guide anyone can use to enhance even the most difficult relationships.

Robert Bolton and Dorothy Grover Bolton (Cazenovia, N.Y) are co-founders of Ridge Associates, which specializes in people skills training, leadership development, interpersonal communication, and performance management. Their training and coaching clients include many Fortune 500 companies and executives. They are the authors of Social Style, Management Style.

CONTENTS

Introduction 1

PART ONE: Understanding Yourself and Others

1 No Wonder We Have People Problems 7

2 People Are More Predictable than You Might Think 16

3 What’s Your Style? 24

4 Two Keys to Understanding People 28

5 See Yourself as Others See You 38

6 The Driving Style and the Expressive Style 43

7 The Amiable Style and the Analytical Style 54

8 Make the Most of Your Gifts 63

9 Backup Styles: Extreme, Inappropriate, and Inflexible Behavior 72

10 Coping with Backup Behavior 82

PART TWO: Style Flex: A Key to Improved Relationships

11 The Style Flex Solution to People Differences 91

12 Four Steps to Better Relationships 99

13 How to Identify Someone’s Style 107

14 Flexing in Special Situations 117

15 Three Keys to Good Relationships 127

PART THREE: People Styles and Family Relationships

16 The Art of Loving Someone Very Different from Yourself 137

17 Style-Based Parenting 147

APPENDICES

I For Amiables Only: How to Flex to Each Style 155

II For Drivers Only: How to Flex to Each Style 169

III For Expressives Only: How to Flex to Each Style 187

IV For Analyticals Only: How to Flex to Each Style 202

Bibliography 219

Index 225

INTRODUCTION

BOTH AT WORK and at home, success and happiness depend on relating

to others across a chasm of significant differences. If you could figure out

how to bridge the gap between yourself and others, you could make your

life—and theirs—much easier